Careers

Work at Block One

At Block One we have developed a warehouse automation solution that addresses the unique challenges faced by beverage distributors. We understand that no single technology can fully tackle the complexities of package variability, weight, and fragility of beverages. That's why we have crafted an advanced approach that combines multiple material handling technologies with our advanced Warehouse Control System (WCS).


Our team is made up of motivated individuals who move fast, collaborate, and create results for customers’ success. We create best practices, often defining problems and solving them before others are aware of anything other than the status quo. We are out to change the distribution industry by finding better ways to solve problems. You can find out more about Block One Automation at BlockOne.com.

Job Postings

Field Service Engineer

Summary 
Block One is seeking a motivated and knowledgeable person to join our team . The Field Service Engineer will focus on installing, commissioning, troubleshooting, repairing, and maintaining existing and future Block One products. This position requires strong communication skills to communicate and document solutions for customers and our team.  We are looking for someone excited to work with our customers in remote situations and travel for onsite service and support.

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Requirements

  • 1+ years of technical field service experience with automated machinery
  • Excellent written and verbal communication skills
  • Innate ability to prioritize tasks and projects autonomously
  • Strong ability to communicate with cross-functional teams spanning multiple time zones
  • Continuous improvement mindset – constantly looking at processes and how we can automate, upgrade for efficiency purposes, etc.; is never satisfied with the status quo
  • Comfortable with minor electronics troubleshooting; basic multimeter usage and experience with wiring
  • Solid ability to read and evaluate installation and service materials (engineering drawings, schematics, diagrams, etc.) and make appropriate updates and revisions as necessary
  • Familiarity with configuring network hardware such as servers, routers, and switches is a plus

Responsibilities
  • Provide remote and onsite technical support to customers predominantly in distribution warehouses
  • Perform service activities such as the setup, maintenance, modification, calibration, and repair of Block One Conveyor System, Block One Software, Block One Robots, and accessories in the field
  • Use tools (screwdrivers, wrenches, multimeter, etc.) to fix and install rollers, sensors, and electronic components
  • Communicate with customers regarding service-related activities including troubleshooting, complaint handling, and expectation setting
  • Document cases, recommendations, and resolutions clearly in the ticketing system
  • Consult with the remote development team, or engineering teams as necessary, to troubleshoot and resolve issues in the field
  • Provide feedback to internal stakeholders regarding product performance, customer satisfaction, and areas of potential product improvement
  • Adapt and communicate same-day and next-day changes to project scope
  • Work requires extensive travel (possibly at a moments notice), generally 1-3 weeks per trip
  • Other duties as assigned by the leadership team

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, reach with hands and arms; and talk or hear. The employee must lift a minimum of 50 pounds, and at times up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will be required to climb on and maneuver conveyor equipment to perform maintenance.

Travel:
This position requires frequent overnight travel to customer sites, possibly at a moment's notice, and generally 1-3 weeks per trip. Additional travel can include international offices, and trade shows. Employees need to be able to drive and rent cars.

Additional Details

Location: We are located in Fort Collins, CO 

Salary Range:  $55,000-75,000 + Travel bonus ($100 per day)

EEO Statement:  

At Block One, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. Block One is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. 

Apply Now for the Job of Field Service Engineer on LinkedIn